TERMS AND CONDITIONS
By placing an order for products on FairnessCo.com you accept our terms and conditions. Preferably, all payments must be with your own credit and debit card having sufficient funds to make payment. Dishonest use of credit or debit cards will be reported to the concerned authorities. FairnessCo.com reserves the right to suspend or cancel your order or registration immediately if you contravene these terms and conditions.
To make orders you need to register on our website followed by selecting the items and their quantity to add in the shopping cart. Validate the other details like desired color and size before you make nay order. Then you need to select the preferred shipping type out of various available options. There should be at least one address added by you to select it as your billing and delivery address. The billing address has to be the address where your credit and Debit card is registered. To avoid any delay in your orders please make sure that all the details provided by you are correct.
After you are done with adding products in your shopping cart and choosing the shipping method, next step is you have to check out for the payment. For the quickest and safest method of payment use your credit or debit cards or pay through PayPal. The delivery charges are based on one box of parcel. For more details on delivery charges please refer to the line number 13 on Frequently Asked Questions. At the time of check out and making payment your credit or debit card or PayPal will be charged automatically. It is important to note that we accept all the debit and credit cards other than the American Express Card. You can also choose the bank transfer method to make payment. You should pay extra £6 if you are making payment through bank transfer as it covers the bank charges. For quicker processing and identification of your transaction please mention the order reference number in the field of bank transfer reference. Another method for making payment is by using postal order and also by depositing money in our account directly. For these methods too you should mention your order reference number with the payment for the easy identification of your transaction. To confirm your address and create your account with us we might need a utility bill from you for the first time which is a one-time formal process. This utility bill on request you can send us in the form of scanned copy. You will receive the confirmation email from our side once your order is placed and the payment is received.
It is important to note that all prices include the VAT.
Processing of your order starts as soon as we receive a clear payment for your order. The orders are processed quicker and same day or latest by the next working day if all the items are available and are in stock. However, in case if any of the items are not in stock you will be informed about the same by our customer support team through email or telephone. In such situation we always ask for your advice about getting full refund or choosing an alternative product.
The packaging of the product selected by you might have a new and slight different packaging as compared to the image shown on the website. If the product is same and only the packaging is new this will be considered as the same product.
The placed order can be cancelled on the same day before 4:00pm (if your order is still in our possession and not dispatched) otherwise we may dispatch your order. For any reason if you are unable to inform us on time and the order is already dispatched the only way to cancel that order is to wait until you receive the products and then send them back to us to get your refund for the total amount of the product.
Posting and Packaging
We use Royal Mail for the shipment that is why we are unable to add any further instructions for their drivers. We expect you to be at home to receive your order. We provide you trackable service of parcels where a customer has selected trackable delivery option and we always send you parcel tracking number in your email. Big boxes cannot be sent through Royal Mail because of the service specifications and the parcels are always posted to the delivery address provided by you.
The very first thing you should do once your parcel is delivered is that please check that it is not opened or damaged. If you find any such thing, then immediately inform the delivery person and convey the information to us too. Your invoice for the payment is always there inside the parcel. If for some reason you are not at home you will receive a contact card left by the delivery person, which means you should collect your parcel from the nearby Post Office or Depot. To collect your parcel Please bring your ID proof and tracking number and check that the parcel is not open, leaked or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. We need a written email from your side stating that you could not receive your parcel. In such situations, the shippers can take time of another 4 weeks or so to reach us with investigation report of delay in delivery. This procedure will take time as per their terms and conditions. As soon as the feedback from the shippers is received, we will immediately resend new items or else ask for your advice to make a refund for you. In some cases, this delay might happen due to spelling errors in names or address. So please make sure that you provide us right information. The delivery-estimated time is 2 to 3 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. Any public holidays or weekends are excluded of the delivery time.
You can return any items within 14 working days from the date you received them. Should make a return, it is always advisable that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as is causes un-necessary delay in processing the. Some items cannot be accepted for return for hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement. The returning address is the address, mentioned on the invoice paper.
Right to cancel
You can cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at [email protected] quoting your order reference of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model Cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(i) 14 days after the day we receive back from you any goods supplied, or
(ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(iii) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in anycase, there will be no fees charged to you for reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods which are personalized or made with customer’s specifications
Contracts for the goods, which are liable to deteriorate or expire early.
Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
Contracts for the supply of sealed goods, which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The cost of returning the item to us is your liability. If the goods are confirmed as faulty or the wrong item has been shipped then only postage charges are refunded. It would approximately take 7 to 10 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available, a refund will be issued for your item.
Product that comes with the manufacturer’s warranty can be returned directly to the manufacturer or else can be returned to us so that we can send the product back to the manufacturer on your behalf. Please send us the complete box along with the original invoice sent to you. Please note, you are liable to pay all the posting charges that will occur for handling your warranty claim with the manufacturer.
For any refund, the amount can be refunded back to the same credit or debit card which you used to make the purchase. These amounts take 2 to 3 working days from the day when refund request is initiated. While making the refunds there will be bank handling charges If you made the payment using bank transfer or deposit, or if you paid by cash or through any postal order. These charges are subject as per bank policies and whether the refund is within the country or overseas. If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund needs feedback from the manufacturer.